If you received a product different from the one that you ordered, kindly email us at hello@onlyaesthetics.sg or WhatsApp +65 81237714 / +65 83614868 for us to investigate and arrange the product exchange service recovery for you accordingly within 5 business days.
Please include the following details into our email such as
(a) order number
(b) your full name
(c) your shipping address
(d) the items/products in question
(e) your parcel arrival details – by who – what time was the parcel received in good order
(f) photo of products in question
Our Hair & Scalp products are non-exchangeable and non-refundable due to hygiene purposes.
As they are meant for personal consumption and application on Hair & Scalp, TRICHONLY values and prioritizes hygiene standards and to ensure that there are no cross contamination to our products, we do not allow returns of the product unless the product that we delivered product(s) is inaccurate.
Please take note any exchange or refunds is only at TRICHONLY discretion.
All shipping / payment gateway costs if occurred will be borne by the customer.
In the interest of maintaining product integrity and upholding our commitment to quality, we request customers to inspect their purchases upon receipt.
If any defects pertaining to the product bottle caps are observed, please notify us and initiate an exchange request within a strict timeframe of 5 calendar days from the date of receipt.
Please note that this policy is specifically tailored to address defects identified immediately upon receipt of the product.
Defects reported after usage of the product will not fall under this exchange provision.
Regrettably, exchange requests made after the aforementioned 5-day window will not be accommodated.
We appreciate your understanding and adherence to this policy.
We kindly request your attention to the matter of delivery address accuracy.
It is imperative that you thoroughly review and confirm the delivery address provided to us to ensure the secure and successful delivery of your parcel.
In the event that an inaccurate or incomplete address is furnished, resulting in the return of your parcel, please be advised that there will be an additional cost associated with the reshipment of your package.
This additional charge is necessary to cover the expenses incurred due to the incorrect delivery address.
After we have received your order, we will take 1-3 business days to process your order, before the actual shipment and delivery.
Orders that are placed after 5pm SGT (GMT+8) on the same day will be processed for the next business day.
You will receive a notification email along your tracking number for shipping update and tracking purposes once your order has been scheduled for delivery.
This is applicable for both Local and International orders.
Order processing at TRICHONLY will take 1 – 3 days to be processed and a shipping confirmation email will be sent out upon purchase.
Please add the order processing timeline to the delivery timeline for a more accurate calculation of when item(s) purchased will reach you.
At the moment, we offer 2 local delivery methods.
1. Self Collection* : Free
2. Standard shipping (4 – 5 business days) : $10
For self collection, you may visit any of our ONLY® branches with e-invoice presented at the counter to pick up the item. Do take note that self-collection will only be ready at the branch after 1 business day.
TRICHONLY does not guarantee at any time a certain delivery date or time frame for delivery within or outside of Singapore for any product or order.
For any international orders, please reach out to us via the following email address: hello@onlyaesthetics.sg
Order processing at TRICHONLY will take 1 – 3 business days to be processed and a shipping confirmation email will be sent out upon purchase.
Please add the order processing timeline to the delivery timeline for a more accurate calculation of when item(s) purchased will reach you.
TRICHONLY does not guarantee at any time a certain delivery date or time frame for delivery within or outside of Singapore for any product or order.
Any listed time for an international shipping is an estimate only.
Below are the estimated delivery time frame:
Singapore
4 – 5 business days
Asia & Middle East
Country: Malaysia, Hong Kong
7 – 21 business days
Countries: South Korea, Japan, Cambodia, Laos, Myanmar, Philippines, Vietnam, Nepal, Macao & Bangladesh, Sri Lanka, Bahrain, Kuwait, Maldives, Papua New Guinea, Afghanistan, Taiwan, Qatar, Jordan, Oman, UAE & Saudi Arabia
7 – 31 business days
Australia
7 – 31 business days
New Zealand
7 – 31 business days
United States
States: Alabama, *Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, *Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, *Guam & *Puerto Rico
7 – 31 business days
Canada
7 – 31 business days
Europe
Countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Latvia, Monaco, Malta, Netherlands, Portugal, Poland, Spain, Slovakia, Israel, Slovenia, Denmark, Finland, Norway, Switzerland & Sweden
7 – 31 business days
UK
7 – 31 business days
We do our best to ensure the timely delivery of all orders.
When selecting any local or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers.
On a rare occasion, these packages can arrive outside of the estimated timeframe.
Please use the tracking number provided to track your packages.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price or shipping and handling cost.
These charges are at the buyer’s responsibility as TRICHONLY is only charging the transportation fee for your order.
TRICHONLY does not have any responsibility on these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.
By placing an international order (shipping outside of Singapore), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
If a product is seized and destroyed by the customs, or returned to Singapore, TRICHONLY will not be responsible for the losses, product, or shipping refunds.
It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to TRICHONLY.
For your enquiries, please reach out to us via the following email addresses :
Sales queries: hello@onlyaesthetics.sg
General queries: info@onlyaesthetics.sg
(Business queries) PR, Collaborations, Sponsorship: marketing@onlyaesthetics.sg
Experience the best treatment and solutions for your scalp and hair
*DISCLAIMER: ALL PRESENT VISUAL INFORMATION ARE ADVOCATED BY ACTUAL CUSTOMERS. RESULTS & EXPERIENCE MAY VARY BY INDIVIDUAL
